FAQ
CAN I TRACK MY ORDER?
Yes, you can track your order via here:
Track Your Order – ForestgreenOnline
All our UK Home delivery orders are dispatched with tracking. You will receive a dispatch email with a tracking link on for your order from the courier.
When we send your dispatched email there can sometimes be a delay between this being sent and the carrier receiving the order, as a guide for UK orders please allow up to 12 hours for your orders information to be visible. For orders to Ireland please allow up to 24 hours.
Tracking may not be available on some International orders. Please allow the full delivery time before contacting.
HOW DO I RETURN SOMETHING TO YOU
Returns can be made by visiting our returns portal here. No printer required!
By post
You can make your own arrangements through any postal carrier but we recommend you use one who can give you a ‘Certificate of Posting’ as, until the parcel reaches us, it’s your responsibility.
Please return to:
ForestGreen Returns
37 Forestdale
London
N14 7DY
We do not accept returns or exchanges bought online to any of our stores
Exchanges in-store are accepted for items paid for by cash and credit/debit card only.
CAN YOU GIVE ME ANY MORE INFORMATION ON A PRODUCT?
We try to give as much information as possible about all our styles in the product information including the colour, materials and of course plenty of clear images, which you can zoom in on to get a closer look at the details.
If you do need any more info send an email to customer care and we'll do our best to help you out.
CAN I TRACK MY ORDER?
Yes, you can track your order via here.
All our UK Home delivery orders are dispatched with tracking. You will receive a dispatch email with a tracking link on for your order from the courier.
When we send your dispatched email there can sometimes be a delay between this being sent and the carrier receiving the order, as a guide for UK orders please allow up to 12 hours for your orders information to be visible. For orders to Ireland please allow up to 24 hours.
Tracking may not be available on some International orders. Please allow the full delivery time before contacting.
WHERE IS MY ORDER?
If your order has not arrived by the estimated delivery date we’re here to help.
Before contacting us it’s worth checking a few things first. Check the tracking link in couriers email which you should of received when it was dispatched.
Sign into your account to check we have the correct delivery information for your order and that all of your contact details are up to date.
Check with your neighbours. If you weren’t in then the courier may have left the parcel with one of your neighbours. Check in any safe areas the driver may have left your parcel, such as in a porch or garden shed.
You can track your order here
If you still can’t find your parcel contact us forestgsales@gmail.com quoting your order number.
CAN I CANCEL MY ORDER?
You may be able to cancel your order but we’re pretty quick at picking and packing your order which means you’ll need to be quick.
You may be able to cancel your order up to 1 hour after placing but you’ll need to contact 07932256311 to do it.
You can return your order FREE by using our returns portal:
YOU’VE SENT ME THE WRONG ITEMS
We’re only human and on rare occasions, mistakes can happen. If it’s happened to you we’re very sorry and we’ll do our best to put it right as soon as possible.
Please contact forestgsales@gmail.com with the order number and the incorrect items names and numbers.
PART OF MY ORDER IS MISSING
Did you receive an email from us letting you know that part of your order is not available? If you did, check what you’ve received against the email. If you didn’t receive an email from us, check your delivery note as any item not available will be listed and explained. In any case of items not available, we will not charge your payment method for the item in question.
If there’s no indication that you should have an item missing, please get in touch straight away via forestgsales@gmail.com and we’ll do our best to sort the problem out for you.